Posted on July 16, 2024 by JayAr Vizmanos

Chatbots applications in education: A systematic review

Educational chatbots (ECs) are chatbots designed for pedagogical purposes and are viewed as an Internet of Things (IoT) interface that could revolutionize teaching and learning. These chatbots are strategized to provide personalized learning through the concept of a virtual assistant that replicates humanized conversation. Nevertheless, in the education paradigm, ECs are still novel with challenges in facilitating, deploying, designing, and integrating it as an effective pedagogical tool across multiple fields, and one such area is project-based learning. Therefore, the present study investigates how integrating ECs to facilitate team-based projects for a design course could influence learning outcomes.

Ammar has extensive experience in the software development process and is passionate about using technology to make a better world. Ammar Adil is a lead software developer with Ellucian’s Applied Research team. The chatbot is the brainchild of the newly combined professional development mega organization created by the merger of the International Society for Technology in Education and ASCD. Planning and curating online tests and automating the assessment can help you to easily fill in the scoreboards and provide the progress report regularly. Guiding your students through the enrollment process is yet another important aspect of the education sector.

Here are some examples of education chatbots

Appy Pie bot builder’s commitment to democratizing no-code technology is evident in its approach to affordability. The availability of a AI chatbot option empowers startups, small businesses, and individuals to harness the potential of AI-driven interactions without the burden of high costs. This inclusive approach positions Appy Pie’s chatbot creator at the forefront of driving wider adoption of AI chatbots across various industries. Students can communicate with one another in group chats, grasp each other’s perspectives and difficulties, and even assist one another with questions.

And, of course, if you don’t understand the concept, [you can say] ‘tell me more about that’. You should consider a chatbot that speaks many languages if you have students all across the globe. Getting a virtual assistant is great for supporting your staff, but one of the first things you should consider is how much does it cost? Some service providers, like Hubspot, offer some services for free, and others provide numerous packages you can choose from according to your needs.

Six common use cases of chatbots for education

Example flow diagrams from Textit for the design and development of the chatbot are represented in Fig. Conversely, it may provide an opportunity to promote mental health (Dekker et al., 2020) as it can be reflected as a ‘safe’ environment to make mistakes and learn (Winkler & Söllner, 2018). Furthermore, ECs can be operated to answer FAQs automatically, manage online assessments (Colace et al., 2018; Sandoval, 2018), and support peer-to-peer assessment (Pereira et al., 2019). AI aids researchers in developing systems that can collect student feedback by measuring how much students are able to understand the study material and be attentive during a study session. The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. So, it is better to design and prioritize the chatbot for education accordingly.

Along with the development of technology, such as big data, machine learning, and artificial intelligence (AI), intelligent services have been actively introduced in the field of information technology. AI has been initiated in clinical practice and nursing education because of the restrictions in education caused by the coronavirus disease (COVID-19) pandemic [1]. Moreover, conventional lessons have been converted into video lectures and non-face-to-face lessons. Thus, strategies for improving students’ self-directed learning, and efforts for promoting interactions between instructors and students are needed. This has led to a growing interest in using chatbots in the education field. Concerning RQ2 (pedagogical roles), our results show that chatbots’ pedagogical roles can be summarized as Learning, Assisting, and Mentoring.

According to Garcia Brustenga et al. (2018), EC can be designed without educational intentionality where it is used purely for administrative purposes to guide and support learning. The ECs were also developed based on micro-learning strategies to ensure that the students do not spend long hours with the EC, which may cause cognitive fatigue (Yin et al., 2021). Furthermore, the goal of each EC was to facilitate group work collaboration around a project-based activity where the students are required to design and develop an e-learning tool, write a report, and present their outcomes. Next, based on the new design principles synthesized by the researcher, RiPE was contextualized as described in Table 5. According to Kumar and Silva (2020), acceptance, facilities, and skills are still are a significant challenge to students and instructors. Similarly, designing and adapting chatbots into existing learning systems is often taxing (Luo & Gonda, 2019) as instructors sometimes have limited competencies and strategic options in fulfilling EC pedagogical needs (Sandoval, 2018).

• An education chatbot can engage students and improve learning in ways you never thought possible.
• Lastly, if you’re a school administrator, you might need to deal with concerns from teachers on chatbots for education.
• Administrators can also greatly benefit from the use of smart chatbots to assist in a variety of automated tasks.
• The design of CPAs must consider social, emotional, cognitive, and pedagogical aspects (Gulz et al., 2011; King, 2002).

Read more about https://www.metadialog.com/ here.

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